24kjili Privacy Policy
At 24kjili, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal information we collect from Filipino players, why we collect it, how it is stored and protected, and what rights you have over your own data. We are committed to full transparency so you can enjoy the 24kjili experience with complete confidence.
Our Privacy Commitments
Six principles that guide how 24kjili handles your personal information every single day.
All personal and financial data you provide to 24kjili is encrypted at rest and in transit using industry-standard AES-256 encryption and TLS 1.3 protocols. Your information is stored on secure servers accessible only to authorized personnel.
24kjili does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted partners strictly necessary to operate the platform — and only under binding confidentiality agreements.
We collect only the information we genuinely need to provide our services, verify your identity under KYC rules, process transactions, and comply with PAGCOR regulations. We do not collect data speculatively or beyond what is necessary.
As a platform operating under the PAGCOR regulatory framework, 24kjili is legally required to maintain certain player records and share specific data with regulators upon lawful request. We comply fully while minimizing regulatory data footprint.
You have meaningful control over your 24kjili data. You can access, correct, or request deletion of your personal information at any time through our support team, subject to regulatory retention requirements and active account status.
This Privacy Policy is written in plain English, designed to be genuinely understandable by Filipino players from Manila to Mindanao — not buried in impenetrable legal jargon. You deserve to know exactly what happens to your information.
What Data We Collect & Why
A clear overview of every category of personal data 24kjili collects, the legal basis for doing so, and how long we retain it.
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | KYC verification, age verification (21+), PAGCOR compliance | 5 years after account closure |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, OTP delivery, support correspondence | Duration of account + 2 years |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits, withdrawals, AML compliance, fraud prevention | 7 years (statutory AML requirement) |
| Gaming Activity | Game history, bet amounts, win/loss records, session durations | Responsible gaming monitoring, dispute resolution, regulatory reporting | 5 years after account closure |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security monitoring, fraud detection, platform optimization | 12 months rolling |
| Communications Data | Support chat transcripts, email exchanges, feedback submissions | Quality assurance, dispute resolution, training | 3 years |
| Marketing Preferences | Opt-in/opt-out status, promotion interaction history | Delivering relevant promotional offers to opted-in players | Until opt-out or account closure |
Retention periods may be extended where required by PAGCOR regulatory directives, court orders, or ongoing investigations.
Your Data Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by 24kjili.
Right to Access
Request a complete copy of all personal data 24kjili holds about you, along with details of how it is being used.
Right to Correction
Request that any inaccurate, incomplete, or outdated personal information we hold about you be corrected promptly.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time by contacting our support team.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
24kjili is an online casino and sports betting platform accessible at https://24kjili.app, operating under the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework and serving eligible players across the Philippines. For the purposes of this Privacy Policy, 24kjili acts as the data controller in respect of all personal information collected from players and visitors to the Platform.
This Privacy Policy applies to all users of the 24kjili website, including registered account holders, prospective players who have begun but not completed registration, and anonymous visitors who browse the Platform without creating an account.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 24kjili.
24kjili collects personal information that you provide directly, information generated automatically through your use of the Platform, and information received from trusted third-party sources in connection with identity verification and fraud prevention. The specific categories of data we collect include:
- Identity Information: Your full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as a Philippine passport, driver's license, SSS card, or UMID) provided during KYC verification.
- Contact Information: Your email address, registered Philippine mobile number, and residential address, including barangay, city or municipality, and province.
- Financial Information: Your registered GCash or PayMaya mobile number, bank account details (BPI, BDO, or Metrobank) provided for withdrawal purposes, deposit and withdrawal transaction histories, and account balance records.
- Gaming Activity Data: Records of all games played, betting history, wagering amounts, game outcomes, bonus usage, and session timing data across all 24kjili product verticals including slots, live casino, sports betting, bingo, sabong, and esports.
- Technical and Device Data: Your IP address, device identifier, browser type and version, operating system, screen resolution, referral URL, and time-stamped access logs generated each time you visit or interact with the Platform.
- Behavioral Data: Clickstream data, page view sequences, feature interaction patterns, and promotional engagement statistics used to improve Platform performance and user experience.
- Communications Records: The full content of any support chat conversations, email correspondence, and feedback submissions you initiate with the 24kjili support team.
24kjili collects personal data through the following means:
- Direct Submission: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or responding to a survey or promotion.
- Automated Collection: Technical and behavioral data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform.
- Third-Party Verification Services: Identity and document verification data received from accredited KYC service providers engaged by 24kjili to assist with regulatory compliance.
- Payment Processors: Transaction confirmation data shared by GCash, PayMaya, BPI, BDO, and Metrobank when you initiate deposits or withdrawals.
- Fraud Prevention Partners: Risk signals and device reputation data received from third-party fraud detection services used to protect players and the integrity of the Platform.
24kjili processes your personal data on the following legal grounds as recognized under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):
- Contractual Necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to upon registration, including account management, transaction processing, and game service delivery.
- Legal Obligation: Processing necessary to comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your fundamental privacy rights.
- Consent: Processing of your data for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
24kjili uses the personal information we collect for the following specific purposes:
- Creating and managing your 24kjili player account, including verifying your eligibility to participate (age 21+) and maintaining account security.
- Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and maintaining accurate transaction records.
- Complying with PAGCOR regulatory reporting obligations, anti-money laundering (AML) monitoring requirements, and Know Your Customer (KYC) verification mandates.
- Detecting and preventing fraud, unauthorized account access, and any form of platform abuse or prohibited activity.
- Providing responsive customer support via live chat and email, and maintaining records of your support interactions for quality and dispute resolution purposes.
- Monitoring your gaming behavior in connection with our Responsible Gaming obligations, including identifying patterns that may indicate problem gambling and administering self-exclusion requests.
- Sending you transactional notifications such as deposit confirmations, withdrawal updates, and security alerts via email or SMS to your registered Philippine mobile number.
- Sending promotional communications, bonus offers, and platform updates to players who have opted in to marketing, via email or SMS.
- Analyzing aggregated, anonymized platform usage data to improve game offerings, interface design, and overall player experience.
24kjili does not sell, rent, or trade your personal data. We share your information only in the following limited and controlled circumstances:
- Regulatory Authorities: We are legally required to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request or as part of routine regulatory reporting.
- Payment Processors: We share the minimum necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposit and withdrawal transactions securely.
- KYC & Identity Verification Providers: We engage accredited third-party identity verification services to assist with document authentication and age verification. These providers process your data solely on our instructions.
- Fraud Prevention Services: We share technical identifiers (such as device fingerprints and IP addresses) with specialist fraud detection providers to protect the integrity of the Platform and our players.
- Game Content Providers: Limited gameplay data may be shared with third-party game studios and aggregators whose titles are hosted on the 24kjili Platform for the purpose of game integrity verification and technical support. No financial or identity data is shared with game providers.
- Legal Proceedings: We may disclose personal data where required by a valid court order, subpoena, or other legal process issued by a Philippine court or competent authority.
24kjili uses cookies and similar tracking technologies to enable essential Platform functionality, maintain your authenticated session, and collect aggregated analytics data. The categories of cookies we use are as follows:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load balancing identifiers. These cannot be disabled without rendering the Platform non-functional.
- Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming limit configurations to enhance your experience on return visits.
- Analytics Cookies: Collect anonymized data about how players navigate and interact with the Platform, enabling us to identify performance issues and improve the user experience. These cookies do not identify you personally.
- Security Cookies: Used by our fraud detection systems to assess device risk profiles and detect anomalous access patterns that may indicate unauthorized account activity.
You may configure your browser to refuse or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling other cookies will not affect your ability to play but may reduce certain personalization features.
24kjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
- AES-256 encryption for all personal and financial data stored on 24kjili servers.
- TLS 1.3 protocol for all data transmitted between your device and the 24kjili Platform.
- Multi-factor authentication (MFA) requirements for all administrative access to production systems containing player data.
- Regular third-party penetration testing and security audits of the Platform infrastructure.
- Role-based access controls ensuring that staff members can only access player data to the extent required for their specific job function.
- Continuous monitoring of systems for anomalous access patterns and potential security incidents.
In the event of a personal data breach that poses a risk to your rights and freedoms, 24kjili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach and will inform affected players without undue delay, in accordance with the Data Privacy Act of 2012.
24kjili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. In general terms, the retention periods applicable to the main categories of player data are as set out in the Data Collection table above in this policy.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction or re-identification. Where data has been anonymized, it may be retained indefinitely for statistical and analytical purposes without restriction.
Please note that certain categories of financial data — particularly transaction records and AML-related documentation — are subject to mandatory retention periods under the Anti-Money Laundering Act and its implementing rules, which may require retention for up to ten (10) years in specific circumstances.
The 24kjili Platform is strictly intended for individuals who are at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style online gambling. We do not knowingly collect personal data from individuals under the age of 21.
If we discover, through our KYC verification processes or otherwise, that a registered account belongs to a person under the age of 21, we will immediately suspend the account, forfeit any associated balances, delete the personal data of the minor to the extent permitted by law, and report the matter to PAGCOR as required.
The 24kjili Platform may contain links to third-party websites or services in certain informational contexts. This Privacy Policy applies solely to the 24kjili Platform and does not extend to any third-party websites. We have no control over and accept no responsibility for the privacy practices or content of external websites.
We encourage you to review the privacy policy of any third-party website you visit via a link from the 24kjili Platform before providing any personal information to that site.
24kjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, PAGCOR regulatory requirements, or Platform functionality. When we make material changes to this Policy, we will notify registered players via email to their registered address and post a prominent notice on the Platform for a period of not less than thirty (30) days prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of the 24kjili Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account and cease using the Platform before the revised Policy takes effect.
We encourage you to review this Privacy Policy periodically to stay informed about how 24kjili is protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 24kjili processes your personal data, you may contact our Data Privacy Officer (DPO) using the details below. All data privacy requests will be acknowledged within five (5) business days and resolved within fifteen (15) business days, in line with the requirements of the Data Privacy Act of 2012.
Data Privacy Officer — 24kjili
Email: [email protected] (Subject: "Data Privacy Request")
Support Hours: Available 24 hours, 7 days a week
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph if you are not satisfied with our response.
Play Safe. Play Smart.
Play at 24kjili.
Your data is protected, your identity is secured, and your gaming experience is backed by PAGCOR regulation. Join thousands of Filipino players from Manila, Cebu, Davao, and beyond who trust 24kjili for world-class online casino and sports betting.
21+ only. Please gamble responsibly. PAGCOR regulated platform.